Jurllyshe order and shipping faq are all here to provide you a better shopping experience. All the problems that you may meet when shopping in Jurllyshe will all be answered in this article, and if you have any other questions during placing orders or tracking packages, you can also comment on this page or email us (email@example.com), and we will help you sincerely.
Jurllyshe, as a cheap clothes online store, every time when anyone has questions about Jurllyshe or their orders, we will help she/him patiently, which makes Jurllyshe gain many nice customers and all the Jurllyshe reviews are positive so that we are becoming bigger and bigger. Following are the questions that are asked by Jurllyshe’s customers frequently.
First of all, you need to know the contact methods of Jurllyshe, and no matter what questions you have, you can or you should contact us, and we will handle them for you!
Q: What if I want to cancel my order?
1. Contact us via the methods shown above with your order number and the reasons.
2. If your package is not shipped, we can cancel it as you wish.
3. if you want to replace the size or color, we will change it directly if the package is not shipped, there is no need to cancel the order.
Q: What if the products that I order are not enough in the package?
1. If there are human hair bundles https://www.jurllyshe.com/human-hair.html or wigs with clothes in your order, we will always ship them separately, because the warehouses are in different places.
2. Sometimes you may receive two parcels of clothes because the processing time of different styles is different, or for other reasons.
3. If it is really our fault, we will ship the products again for you without any extra fee.
Q: What if the products have a quality problem?
Provide the evidence to our customer service, then we will compensate you.
Q: What if I want to return or exchange the products?
1. Read the return and exchange policy https://www.jurllyshe.com/return-exchange.
2. Ship the items to us.
3. Wait for your refund or new parcel, we will always note you about your appeal via email.
Q: How long can I get the refund or a new parcel if there is one.
Normally, it will take 5-15 business days.
Q: Why the product I received is not as same as the pictures shown on the website?
1. It is normal that the photo has little difference when comparing with the real products.
2. If it is really our fault that sent the wrong product, we will compensate you or resend a new one.
Q: How long will my package arrive?
Normally, after the processing time(3-7 business days), it takes 5-12 business days for regular shipping and 3-7 business days for fast shipping.
Q: How to track my package?
1. After shipping your package, we will always send you an email, and the tracking methods are in the email.
2. You can also track it on the Jurllyshe website, the entrance is on the top right corner of the Jurllyshe website.
Q: What if it shows arrive but I can't find my parcel?
1. Check if the address you left for us is correct.
2. Ask your neighbors or friends to see if someone helped you pick it up.
3. Contact the shipping company with your order number.
Jurllyshe order and shipping faq are all shown above, for more questions, you can also go to the FAQS page: https://www.jurllyshe.com/f-a-q. Besides, Jurllyshe trendy clothes are the best fashion that you can never miss! come and get your hottest lace up pants set or the two piece skirt set in Jurllyshe now!