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FAQ! Need Help?

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Q1: Why can't I pay successfully?

  • Now we only support pay through Paypal directly or with your credit card through Paypal.
  • Pls change payment method or other credit card to try.
  • If you still can NOT pay, pls contact us with Email: customer@jurllyshe.com    We are glad to offer help!

Q2: How long is the processing time?

We will take about 24-48 business hours to process your order(excluding weekends and holidays). You will receive a confirmation email with the tracking link once your order ships.

Note:

  • We may need 3-7 business days to process orders due to manufacturing operation. If it exceed 7 business days, we will contact you, you can also contact us at any time about your order.
  • If inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
  • If you place the order for clothing & human hair at the same time because we will ship your order out from China's warehouse. And you will receive at least two packages since hair and clothing are packaged separately.
  • For the order over $300, we need authorization through customers, so we will contact you in time!


Q3: How long is the delivery time?

Clothes order:

I am in USA:

Normally, it will take 5-10 business days to deliver after we ship out with SUA logistics.

I am in other countries:

Normally, It will take 7-15 business days to deliver after we ship out with special line logistics.

Human hair order:

I am in USA: 

Normally, It will take 2-6 business days to deliver after we ship out with DHL/FedEx.

I am in other countries: 

Normally, It will take 4-8 business days to deliver after we ship out with DHL/FedEx/Special Line.

Note

Due to the processing time will be affected by the order quantity,[we will ship in order]. and the shipping time may be affected by flight and customs clearance, so the delivery time may be delayed, pls contact us if you are worried. We will be glad to help you.

Q4.:Why is the tracking number not working or shipping information not update?

There are no further updates from the shipping company due to your package is in transit (Usually they are waiting for flight or are under customs clearance). Once it has reached the next sort facility it will update. It may take a couple of days ( 1-3 days), pls contact customer service if it was not updated within 5 days.

Q5: Why was my package delivered, but I didn't receive It?
Reason1: Your package has not been delivered, The logistics information has been shown the package was delivered, but the actual delivery has been delayed, pls contact the local post office to confirm.
Reason2: Your package has been delivered, may the courier put your package into your mailbox, or front, pls find the package carefully, you can ask your neighbors or friends to see if someone picked up your package for you.
Reason3: You items may get lost, you still can’t find your package if you already have done everything. we suggest you open the case with the local post and provide us the case number. We will contact the logistic company and police to solve for you.

Q6How do I change or cancel my order?

Pls contact us [customer@jurllyshe.com] ASAP if you need to change or cancel your order before it is shipped. Once it is shipped out, we can’t do any change or cancel. Tag on your order number on email can help us find it quicker!

Q7: What is your return policy? How can I return?

If you aren’t completely satisfied with your purchase, you can return it within 30 days when you get your items. Items must be returned unworn, undamaged and unused, with all tags attached and the corresponding original packaging included. If we can’t sell it again, we won’t refund or exchange for you. If you decide to return, please contact us in time!

Want to check the status of your order? Pls put your order number in the blank and click "Track" to check it. If you forget your order number, you can try to find it in your account or your Paypal receipt (invocie ID), or you can also contact us!
Track my order TRACK
CONTACT US : customer@jurllyshe.com
Please wait 24-72 hours for your email will be responded. Every emails will be answered in date/time order. Unless it goes into spam box or is intercepted.
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