Note: The original shipping fee and Shipping Guarantee are non-refundable.
Product defects and quality problems.
Normally, we will refund you 10-30% according to the item specific problems if you'd like to keep it. We will bear the return shipping fee if you still want to return. Please note: we won't bear the shipping fee of expensive shipping way.
Product color, style, model and material do not match the description on the website
Normally, we will refund you 10%-20% according to the item specific problems if you'd like keep to it. But we won't bear the return shipping fee if you still want to return.
Reason of Customers
Not fit size, don't like color, style or material
Normally, we will offer you special coupon as compensation if you'd like to keep it. But we won't bear the returning shipping fee if you still want to return.
Note: We do not accept returned items that were sent back by you directly without checking with us first. Make sure to contact customer service first.
1.I'm an American/Canada customer:
If you are customer in US or CA,Here is the shipping address you need to return:
Address: 2805 Peterson Place, Norcross, GA 30071
2. I'm not an American/Canada customer:
If you are not customer in US or CA,Here is the shipping address you need to return:
Detail address: Xunwei Creative Park, No.54, Shijingdagang West Street, Bai Yun District
Zip code: 510000
Name: Ma Song
Phone number: +86 15138965603
Please submit the return tracking number.(pls confirm the tracking number correct,so we will process it asap)
When our warehouse receives your package and confirms the product you returned, we will arrange a refund or exchange for you.
Before your order is shipped, we can return, exchange or even cancel your order for no reason. But once your order is shipped, we will not be able to cancel the order for you, you can apply for a return or exchange after receiving the goods.
If you paid with the balance of your Paypal account, the whole process will take about 24-48 business hours.
If you paid with the credit card, it will take about 1-15 business days as your bank need to process the refund to you.
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