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Return&Exchange

1.Return Policy
We are pleased to accommodate the return and exchange within 30 days after the package delivered to you. 
Items must be unworn, unwashed, and have the corresponding original packaging included (according to SKU) . Items must be free of stains, makeup, deodorant, or wear. If we can’t sell it again, we won’t refund or exchange for you.
The following items cannot be returned or replaced:Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Items must be free of stains, makeup, deodorant, or wear. If we can’t sell it again, we won’t refund or exchange for you.
The following items cannot be returned or replaced:Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
2.Compensation Policy
Reason of Jurllyshe
Product defects and quality problems.
Normally, we will refund you 10-30% according to the item specific problems if you'd like to keep it. We will bear the return shipping fee if you still want to return. Please note: we won't bear the shipping fee of expensive shipping way.
Product color, style, model and material do not match the description on the website
Normally, we will refund you 10%-20% according to the item specific problems if you'd like keep to it. But we won't bear the return shipping fee if you still want to return.
Reason of Customers
Not fit size, don't like color, style or material
Normally, we will offer you special coupon as compensation if you'd like to keep it. But we won't bear the returning shipping fee if you still want to return.
3. Method of Return/Exchange
Read our return policy carefully before you decide to return items.Contact customer service through customer@jurllyshe.com
Note: We do not accept returned items that were sent back by you directly without checking with us first. Make sure to contact customer service first.

Clothes order:

1.I'm an American customer:
If you are customer in US,Here is the shipping address you need to return:
email: customer@jurllyshe.com
company: Unibarns Trading INC   
Contact: Unibarns ship center 9820 Bell Ranch Dr#101 Santa Fe Springs CA 90670  
Tel: 562-777-8887

2. I'm not an American customer:
If you are not customer in US,Here is the shipping address you need to return:
Detail address: Xunwei Creative Park, No.54, Shijingdagang West Street, Bai Yun District
City: Guangzhou
Province: Guangdong
Country: China
Zip code: 510000
Name: Ma Song
Phone number: +86 15138965603
Please submit the return tracking number.(pls confirm the tracking number correct,so we will process it asap)
When our warehouse receives your package and confirms the product you returned, we will arrange a refund or exchange for you.

Human Hair order:

1.I'm an American customer:
If you are customer in US,Here is the shipping address you need to return:
email: unibarns@hotmail.com
company: Unibarns Trading INC
Contact: Unibarns ship center 9820 Bell Ranch Dr#101 Santa Fe Springs CA 90670
Tel: 562-777-8887

2. I'm not an American customer:
If you are not customer in US,Here is the shipping address you need to return:
Street: Dongheng hair,BinHe Road, Shangji Economic Development Zone
City: Xuchang 
Province: Henan
Country: China
Zip code: 461700
Name: Li Siyuan
Phone number: +86 13782382649
Please submit the return tracking number.(pls confirm the tracking number correct,so we will process it asap)
When our warehouse receives your package and confirms the product you returned, we will arrange a refund or exchange for you.
4.Time of Refund
After our warehouse receive your return package and check. If items are all in good condition, we will send refund in 72 hours. We will also inform you at the same time through email.
If you paid with the balance of your Paypal account, the whole process will take about 24-48 business hours.
If you paid with the credit card, it will take about 1-15 business days as your bank need to process the refund to you.
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